REFUNDS OR EXCHANGES
Thank you for choosing the Rattan Wall Storage Basket from www.weavehang.com. We want you to be satisfied with your purchase. If for any reason you are not satisfied, here is our Return and Exchange Policy:

Return Policy

  1. Return Time
    You can apply for a return within 30 days of receiving the product.
  2. Return Conditions
    The product must be in unused condition with complete packaging and tags. We cannot accept products that have been used or damaged.
  3. Apply for a Return
    If you wish to return the product, please contact us at hearthpeak@weavehang.com. Please include your order number and reason for return in the email. Our customer service team will assist you in the return process.
  4. Return Shipping Costs
    The shipping costs for returning the product are usually borne by the customer, unless there is a quality problem with the product or we sent the wrong product. In this case, we will cover the return shipping costs.
  5. Refund Processing
    Once we receive and inspect your returned product, the refund will be processed. Refunds will be made to your original payment method and will be credited within 5 business days of processing.

Exchange Policy

  1. Exchange Time
    If you wish to exchange an item, please contact us within 30 days of receiving the item.
  2. Exchange Conditions
    The item being exchanged must be unused and include complete packaging and labels.
  3. Request for Exchange
    Please contact us via email at hearthpeak@weavehang.com. Provide your order number, exchange request, and information about the item you wish to exchange.
  4. Exchange Shipping Cost
    The relevant shipping costs are borne by the customer, but if the exchange is caused by our error, we will be responsible for the relevant costs.

Notes
● Before making a return or exchange, please make sure you have contacted our customer service team and obtained approval.
● This policy does not apply to promotional activities or special-priced items. Please pay attention to the relevant instructions when purchasing for the specific return and exchange policy.

If you have any questions about our return and exchange policy or need further assistance, please feel free to contact us. Thank you for choosing www.weavehang.com, we look forward to providing you with quality products and services.