FREQUENTLY ASKED QUESTIONS
Welcome to www.weavehang.com. We are committed to providing you with quality rattan wall hanging storage baskets and excellent customer service. If you encounter any problems while using our website or products, we provide the following question terms to help you resolve your concerns.

  1. Frequently Asked Questions
    Here are some frequently asked questions and answers:
    Q1: How do I place an order?
    A1: You can complete an order by selecting the products you like and clicking “Add to Cart”. At checkout, please fill in your shipping information and payment information according to the prompts.
    Q2: Can I modify or cancel a submitted order?
    A2: Once an order is submitted, we will process it as soon as possible. If you need to modify or cancel an order, please contact customer service immediately (hearthpeak@weavehang.com). We will do our best to accommodate your request, but we cannot guarantee that the modification or cancellation will be successful.
    Q3: How do I check the status of my order?
    A3: You can check the status of your order by logging in to your registered account, or check the tracking information provided in the order confirmation email you received.
    Q4: Do you provide international shipping?
    A4: We deliver within Australia and internationally. Please refer to our shipping terms for details.
  2. Customer Service
    If you encounter other problems while using our website or products, please contact us via the following methods:
    ●Email: hearthpeak@weavehang.com           Company: WOVENT PTY LTD
    Address: 111 Cecil St, South Melbourne VIC 3205 Australia
    Tel: 61391395463
    Our customer service team will respond to your inquiry as soon as possible, usually within 2 working days.
  3. Complaints and Suggestions
    We value your feedback and opinions. If you have any complaints or suggestions, please contact us via email. We will take every feedback seriously.
  4. Privacy
    We are committed to protecting your privacy. For more information on how we collect, use and protect your information, please refer to our Privacy Policy.
  5. Modification of Terms
    www.weavehang.com reserves the right to modify the terms of the problem at any time. The modified terms will be posted on the website, and it is recommended that you check regularly for the latest information.

Thank you for your attention and support to www.weavehang.com! We look forward to providing you with excellent products and services. If you have any questions, please feel free to contact us.